Booking is quick and easy—just fill out our online booking form. It takes 60 seconds or less to schedule your appointment. Prefer to speak with someone? You’re welcome to call us at 647-561-4758 or fill out our Contact us form
Yes, you can cancel your service anytime—either online or by phone. To avoid a cancellation fee, please cancel at least 48 hours before your scheduled appointment. Cancellations made within 48 hours may incur a fee to help cover the cleaner’s lost wages.
A valid credit card is required to secure all bookings, and a 50% deposit is required to confirm your appointment. We are unable to reserve your spot without a card on file and the deposit. Your card will not be charged for the remaining balance until after the service is completed.
Not at all. As long as we have access instructions, you’re welcome to be out and return to a freshly cleaned home.
Our cleaners always review the distance and travel time before heading to your home. We aim to arrive right on time, but the traffic in Metro Vancouver can be unpredictable, especially during snowstorms or major events. To allow for any delays, we schedule a 1-hour arrival window so our team can get to you safely and reliably.
We typically send one trusted cleaning professional to each appointment to ensure consistent, personalized service. However, for larger jobs or heavy duty cleans that require extra hands, we may send two cleaners to get the job done more efficiently. We’ll always let you know in advance if that’s the case.
The length of a cleaning depends on your home’s size and condition. For example, a one-bedroom home with moderate buildup usually takes between 4 to 5 labor hours for a deep clean, while homes with heavier buildup may need at least 6 hours. Providing accurate details on our booking form helps us give you the most precise quote. If your home’s condition differs from what was described, we’ll adjust the pricing to match the actual labor hours needed for your cleaning.
Absolutely. Your trust and safety are our top priorities. Keys and access codes are handled with care and discretion, and your home will always be treated with the utmost respect and professionalism.
Parking must be provided for our cleaning teams. If you live in an area where parking is limited such as downtown or high-density neighborhoods please let us know in advance whether we can use a private spot or if public parking is available nearby.
• Any parking fees incurred will be added to your invoice.
• If no parking is provided and we’re unable to find a public spot within 20 minutes of arrival, a cancellation fee will apply.
Please turn it off before the appointment or provide access instructions so we can enter without setting it off.
Satisfaction Guarantee
If you’re not satisfied, contact us within 24 hours. We’ll return to re-clean any missed areas at no charge.
Re-clean requests after 48 hours cannot be honored due to normal dust accumulation.
Refunds are not issued, as time and labour are already provided.
We’re pet-friendly and always happy to work around your furry family members. If your pet is calm and comfortable with visitors, they’re welcome to stay out during the cleaning. If they tend to be anxious or protective, we kindly ask that they be secured or kept in a separate area or feel free to take them out for a walk or outing during the service.
We specialize in interior cleaning at the moment. Exterior tasks such as balcony or window cleaning are not part of our service offerings.
In the future we plan on adding exterior home cleaning as part of our service.
It depends on the type of service booked.
For residential cleaning in occupied homes (ongoing maintenance or deep cleaning), clients are asked to provide core household tools such as a vacuum, broom, mop, toilet brush, and reusable cloths/sponges. This helps prevent cross-contamination between homes, as our cleaners often service multiple occupied residences in one day. Please click here to see the Cleaning Supplies Recommendation List.
For move-in / move-out cleaning, post-renovation cleaning, and vacant properties, we arrive fully equipped with professional, job-designated tools and supplies. These services are typically scheduled as longer, isolated bookings, allowing time for full equipment sanitation or disposal at the end of the job.
For commercial cleaning, equipment and supply arrangements vary by contract and are confirmed in advance.
If you’re unsure which category your booking falls into or don’t have certain tools available, please let us know before booking so we can review options and ensure everything is prepared properly.
We clean under small items and light furniture whenever possible. For heavier pieces such as: beds, couches, heavy dressers, stoves, fridges, and other appliances we’ll vacuum and mop around and underneath them, but we do not move them. This helps prevent damage to floors and avoids safety risks.
If you’d like furniture or appliances moved for a deeper clean, you’re welcome to do so before our team arrives. If they’ve been safely moved and are accessible, we’ll gladly clean the area.
Please note:
• We do not move items over 35 lbs or anything not on wheels
• We do not move appliances connected to plumbing or electrical systems (e.g., dishwashers, washer/dryers)
• Our teams are instructed not to move furniture or appliances themselves under any circumstance
For safety, liability, and specialization reasons, we do not offer:
• Mold removal (please contact a professional remediation company before booking) • Homes with heavy smoke damage or smoke-stained walls • Tile and grout restoration — deep cleaning and revitalization of grout affected by heavy mold • Restoration of old surfaces, showers, sinks, toilet etc. • Homes with heavy smoke damage or smoke-stained walls
• Cleanup involving blood, bodily fluids, feces, or cat litter
• Homes with active or past pest infestations (e.g., roaches, bed bugs, rodents) or removal of dead animals
• Exterior window or balcony cleaning • Window tracks
• Cleaning of high windows or chandeliers
• Tasks requiring more than a 2-step ladder
• Moving items over 35 lbs
• Removal of large post-construction debris or off-site garbage disposal
• Clutter organization
• Dishwashing, laundry, or changing bed sheets
• Cleaning inside kitchen or bathroom cabinets/drawers
(only available for move-out cleans, and only if cupboards are emptied in advance or contain minimal items)
• Handling light bulbs (due to risk of breakage)
• Cleaning unfinished basements
The quote you receive is based on the information shared during our estimate call or in your booking form, which is why we ask detailed questions and rely on accurate answers. If, when we arrive, your home is in a noticeably different condition than described, we will adjust the pricing to reflect the actual labor hours required.
Pink Lemon Maids previously operated in Toronto before relocating to Richmond, BC. Our standards, systems, and experience remain the same, now focused on serving homes across Metro Vancouver.
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