PRIVACY AND POLICY
Updated on: August 7, 2025
1. Information We Collect
We collect personal information when you communicate with Pink Lemon Maids via booking forms, lead forms, email, phone, or other channels. This includes:
a. Personal Identification Information
• Full Name – To identify you as a client.
• Email Address – For booking confirmations, service updates, and marketing communication.
• Phone Number – For scheduling, service-related communication, and promotional text messages.
b. Service-Related Information
• Type of Cleaning Service – E.g., residential, commercial, move-in/out, etc.
• Property Details – Such as number of bedrooms, bathrooms, square footage, etc.
• Special Instructions or Preferences – Additional notes to tailor the service.
c. Payment Information
We may collect payment details to process transactions. However, Pink Lemon Maids does not store credit card information directly. All payments are handled by secure third-party processors that comply with industry-standard security measures.
d. Automatically Collected Information
When you visit our website, we may automatically collect certain technical data using cookies and server logs, including:
• IP Address
• Browser Type
• Operating System
• Device Information
• Pages Visited
• Date and Time of Access
This data helps us analyze trends and improve our online experience.
2. How We Use Your Information
Your information may be used for the following purposes:
a. Service Delivery
• Managing and fulfilling your cleaning bookings
• Sending confirmations, reminders, or follow-ups
• Providing customer support
b. Marketing and Promotions
With your consent, we may use your contact details to send promotional emails or SMS messages.
You can opt out at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS messages.
c. Business Operations
• Improving our website and services based on usage analytics
• Monitoring marketing campaign performance
d. Legal Compliance
We may use your information to comply with legal obligations or protect our rights and interests.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share information in the following cases:
a. Service Providers
We may share data with trusted third parties who help us deliver services, such as:
• Payment processors
• SMS and email communication platforms
• Scheduling and CRM systems
b. Legal Obligations
We may disclose personal information when required to comply with applicable laws or in response to lawful requests.
c. Business Transitions
In the event of a merger, acquisition, or business restructuring, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal data only as long as necessary to provide services or fulfill legal obligations. When data is no longer needed, it will be securely deleted or anonymized.
5. Your Rights
You may request to:
• Access or correct your personal information
• Receive a copy of your data (data portability)
• Delete your information (subject to legal exceptions)
• Withdraw consent to marketing communications
• Restrict or object to certain types of processing
To exercise any of these rights, please email us at pinklemonmaidsinc@gmail.com
6. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While no method of transmission over the Internet is 100% secure, we regularly assess and update our practices to ensure your data is handled responsibly.
7. International Data Transfers
Your information may be stored or processed in countries where our service providers operate, in accordance with applicable data protection laws.
8. Cookies
Our website uses cookies to personalize content, enhance functionality, and analyze usage. You can adjust your browser settings to manage or disable cookies.
9. Updates to This Policy
We may revise this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services indicates your acceptance of any updates.
